WAEC 2019 Office Practice Objective & Theory Answer

WAEC 2019 Marketing Objective Theory Answer question




1a) A clerical staff worker is engaged to do it rightful duties by presentation of adequate staffs and reporting examined slip

1b) punctuality
self oneness

1c) an office practitioner is determined to give out vest adequate letter of precautions to the clerical staffs and other development fax.

2i)A delivery note is a document sent with a shipment of goods that describes the goods and the quantities being delivered. A delivery note is crucial in the shipment of goods. It will list the products that are contained within the package. Delivery notes generally don’t include the prices of the goods being shipped.

2ii)A receipt, is a document acknowledging that a person has received money or property in payment following a sale or other transfer of goods or provision of a service. All receipts must have the date of purchase on them.

2iii) A BIN Card is a table that records the status of a good held in stock. A typical retailing business with a large stock warehouse will use a BIN card to record a running balance of stock on hand, in addition to information about stock received and notes about problems associated with that stock item.

2iv)A quotation is the repetition of one expression as part of another one, particularly when the quoted expression is well-known or explicitly attributed by citation to its original source, and it is indicated by (punctuated with) quotation marks.



Information is the resolution of uncertainty; it is that which answers the question of “what an entity is” and is thus that which specifies the nature of that entity, as well as the essentiality of its properties.



i Manager

ii Owners

iii Emplo



(i)Communication promotes motivation by informing and clarifying the employees about the task to be done, the manner they are performing the task, and how to improve their performance if it is not up to the mark.

(ii)Communication is a source of information to the organizational members for decision-making process as it helps identifying and assessing alternative course of actions.

(iii)Communication also plays a crucial role in altering individual’s attitudes, i.e., a well informed individual will have better attitude than a less-informed individual. Organizational magazines, journals, meetings and various other forms of oral and written communication help in moulding employee’s attitudes.

(iv)Communication also helps in socializing. In todays life the only presence of another individual fosters communication. It is also said that one cannot survive without communication.
As discussed earlier,

(v)communication also assists in controlling process. It helps controlling organizational member’s behaviour in various ways. There are various levels of hierarchy and certain principles and guidelines that employees must follow in an organization

iv Suppliers


An adjournment is the suspension or discontinuance of
the proceedings at a meeting in order to allow those
proceedings to be reconvened at another time and place
while postponement refers to the suspension of the
holding of the meeting itself and is to be contrasted with
the suspension of proceedings that have already
commenced, that is, an adjournment.
Office layout is arrangement of equipment within
available floor space.
(i)It is easier for employees to interact with each other
on a regular basis.
(ii)The increased collaboration resulting from an open-
plan work space can lead to business innovation and
(iii)The open-plan layout can benefit the business
economically by reducing costs tied to construction,
utilities and office equipment.
(iii)Availability of infrastructure
(ivProximity to other businesses


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